The UK’s new Telecommunications (Security) Act 2021 places unprecedented security responsibilities on the shoulders of CSPs and operators with the aim of ensuring the security of the national communications framework. What are the obligations of CSPs under the new act, and…
Are automation and AI inseparable? No – automation begins with simple steps.
The road to automation isn’t an ‘all-or-nothing’ journey – and you don’t need to wait for AI to mature to automate key processes end to end. Rather, each process can be orchestrated and automated with the correct platform, and AI can…
AI is not the only option: Automation offers significant benefits today
DPD’s rogue chatbot that was encouraged to swear at a customer and create a poem about how bad the company is illustrates the dangers of adopting AI too early. However, waiting for the technology to mature means that some telcos could…